Refund policy
Refund & Return Policy
At Lumina Legacy, we are committed to providing high-quality products. Please read this policy carefully before placing an order.
All Sales Are Final
All purchases made through Lumina Legacy are final. We do not offer refunds for any reason, including but not limited to:
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Change of mind
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Ordering the wrong product
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No longer wanting the product
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Dissatisfaction after use
By placing an order, you acknowledge and agree that refunds are not available.
Damaged Items
We only accept returns if your order arrives visibly damaged or if you received the wrong item
To qualify for a return, you must:
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Contact us within 48 hours of receiving your order.
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Email us at luminalegacysupplements@gmail.com.
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Provide clear photos or videos showing the damaged product and its original packaging.
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Include your order number with your request.
If we determine that the product was damaged during shipping, we will arrange for a replacement or approve a return at our discretion.
Items Not Eligible for Return
We do not accept returns for:
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Opened or used products
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Products damaged after delivery
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Incorrect orders placed by the customer
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Change of mind or buyer's remorse
Contact Us
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at luminalegacysupplements@gmail.com with your order number and clear photographic evidence of the damage. We will review your claim and respond as soon as possible.
This policy does not affect any rights you may have under applicable consumer protection laws.
By purchasing from Lumina Legacy, you agree to the terms of this Refund & Return Policy.